How do I rejoin a lesson during the appointment if the students and I were disconnected?

Please note that tutors may only use the rejoin button to rejoin an incomplete lesson on the same day as the original appointment. If you didn’t finish a lesson with your students, and try to use the rejoin button in your next appointment with those students, this will result in an error and your appointment will be sent to a substitute! Our team is working on fixing this problem and will notify tutors when it is corrected.

To rejoin a lesson that was interrupted, you will need to use the SESSIONS tab to find the session that you would like to rejoin. You can rejoin that session by clicking on the green “REJOIN” button.